Key points
- Ahold Delhaize identified a security issue within its network and took systems offline on October 12, 2026, according to Cyber Security News.
- Albert Heijn, Etos, and Gall & Gall digital services were disrupted, while US chains like Stop & Shop faced internal access issues.
- Physical stores remained open, but checkout systems may have displayed outdated prices due to disconnected electronic shelf labels.
Ahold Delhaize, a major food retail chain, confirmed it took some systems offline after detecting a cybersecurity incident. The company stated its teams are working to assess and mitigate the issue to protect its infrastructure. This precautionary step affects digital services across its operations in Europe and the United States.
In plain English
The retailer reported a security issue within its network on October 12, 2026. According to Cyber Security News, the company switched off parts of its IT systems to limit the impact. Physical stores remain open and continue serving customers, but digital connections are restricted. This means online ordering and customer service platforms are unavailable for several brands.
The background
Albert Heijn, Etos, and Gall & Gall in the Netherlands saw their websites and apps go offline. According to DutchNews, home delivery services for Albert Heijn also stopped working. In Belgium, Delhaize faced similar disruptions to logistics and customer service. US chains including Food Lion, Stop & Shop, Giant Food, and Hannaford reported website outages and internal system issues for employees.
What changes now
Customers may notice discrepancies in pricing at checkout. Electronic shelf labels at Albert Heijn stores continued displaying previous week offers, leading to potential price mismatches. Personal discounts and app-linked savings were paused. Employees at Stop & Shop reported difficulty accessing schedules and pay stubs. Food Lion staff noted their stores might be unable to process online orders.
What to do and how to stay safe: Ahold Delhaize
- Check the retailer's official website for updates on service availability before attempting online orders.
- Verify prices at the checkout counter, as digital labels may not reflect current promotions.
- Monitor your email for notifications regarding delayed deliveries or order status changes.
- Keep records of any discrepancies between advertised prices and final charges for potential refunds.
Step-by-step guide: How Software Updates Work: The Hidden Verification Steps
General security guidance from the Patch Herald newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
Are Ahold Delhaize stores still open to customers?
Yes, the company stated that physical stores remain open and are serving customers despite the digital outages.
Which brands are affected by this incident?
Affected brands include Albert Heijn, Etos, Gall & Gall, Delhaize, Food Lion, Stop & Shop, Giant Food, and Hannaford.
Was ransomware confirmed in this specific incident?
No, the company did not confirm ransomware or stolen information in its initial statement about this October 2026 incident.
